This Privacy Policy explains how Cleaners NW1 collects, uses, stores and protects personal data relating to customers and prospective customers who use, or are considering using, our cleaning services in the NW1 area. It also explains the rights you have under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all Cleaners NW1 customers and service users located in the NW1 area, including individuals, households, landlords, tenants and business clients who engage our services directly or through third parties acting on their behalf.
For the purposes of data protection law, Cleaners NW1 is the data controller in respect of the personal data that we collect and process about you when you use our services in the NW1 area.
We may collect and process the following categories of personal data about you:
Identification and contact details: name, title, address, property access details where relevant, billing address, and other contact information such as your preferred communication channel.
Service and booking information: details of the cleaning services you request, booking dates and times, property type and size, special instructions, records of communications relating to your bookings, and feedback or complaints.
Account and payment information: records of invoices, payment status, payment method type and transaction history. We do not store full payment card details where payments are processed through approved payment processors.
Usage and communication data: information about how you interact with our communications, such as whether you open or respond to messages, and records of customer service interactions.
Technical information: to the extent that you use our online tools or digital booking systems, we may collect technical data such as IP address, device type, browser type and general usage statistics, where this is necessary to operate and secure our services.
We only process your personal data when we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases under the GDPR:
Contractual necessity: We process your personal data to enter into and perform a contract with you, including to manage bookings, supply cleaning services, process payments, communicate with you about your appointments, and manage any service-related issues.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This includes improving our services, managing our relationship with you, handling customer queries, protecting our business, and maintaining appropriate records.
Legal obligations: We process personal data where we are required to do so by law, for example for tax, accounting and regulatory reporting obligations, or to respond to requests from competent authorities.
Consent: In limited cases we may rely on your consent, for example for certain types of marketing communications where consent is required. When we rely on consent, you are free to withdraw it at any time, and this will not affect the lawfulness of processing based on consent before it was withdrawn.
We use your personal data for the following purposes:
To provide and manage cleaning services in the NW1 area, including scheduling appointments, organising cleaning teams, and responding to your instructions.
To communicate with you about your bookings, cancellations, rescheduling, service updates and any questions or complaints you may have.
To manage billing and payments, issue invoices, and maintain accurate financial records.
To improve our operations, including training staff, reviewing service quality, analysing service usage and developing new or improved offerings.
To maintain the security and integrity of our systems, prevent fraud and misuse, and protect our rights, property and safety as well as those of our customers and staff.
To comply with legal and regulatory requirements and respond to lawful requests from public authorities.
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are engaged under written contracts and are required to use your data only in accordance with our instructions and to implement appropriate security measures.
Categories of processors may include:
Service delivery partners: for example, cleaning personnel or subcontractors who require limited customer information such as your name, address and service details to perform the cleaning services.
IT and cloud service providers: companies that provide booking systems, data storage, customer management systems and related technologies that support our operations.
Payment and accounting providers: organisations that process payments, support invoicing and assist with accounting and financial record-keeping.
Professional advisers: such as accountants, auditors, or legal advisers, where this is necessary for the management and protection of our business.
We may also share personal data with third parties where required by law, to protect our legal rights, or in connection with a business transfer or restructuring, provided that appropriate safeguards are in place.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.
In general, we retain customer account and booking records for as long as you remain an active customer and for a period after your last interaction with us, to deal with any queries or disputes and to comply with our legal obligations. Financial records, such as invoices and transaction information, are typically retained for a period required by applicable tax and accounting laws.
When personal data is no longer required for these purposes, we will take reasonable steps to delete it or anonymise it so that it can no longer be associated with you.
If any of our processors or service providers transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses approved by relevant authorities, to protect your data in accordance with data protection laws.
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage solutions, and staff training on data protection responsibilities.
While we strive to protect your personal data, no system can be fully secure. You are also responsible for taking reasonable steps to protect your own information, such as keeping any account credentials confidential where relevant.
Under data protection laws, you have a number of rights in relation to the personal data we hold about you. These rights apply to all Cleaners NW1 customers and service users in the NW1 area, subject to certain legal conditions and exemptions.
Right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of the personal data we hold about you.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data concerning you.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of the data or consider an objection you have raised.
Right to data portability: Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.
Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or the processing is required for legal claims. You also have the right to object at any time to the processing of your data for direct marketing.
Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of your data protection rights, or if you have questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on our main service information and booking materials.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns directly.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. Any updated version will apply to all personal data from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data when you use Cleaners NW1 services in the NW1 area.
We are the best cleaners NW1 company to call when you need any kind of cleaning services!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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