These Terms and Conditions set out the basis on which Cleaners NW1 provides domestic and commercial cleaning services. By booking a service with us, you agree to be bound by these terms. Please read them carefully before making a booking.
In these Terms and Conditions, the following definitions apply:
Client refers to any individual, business, or organisation that requests or receives cleaning services from Cleaners NW1.
Company refers to Cleaners NW1, the provider of cleaning services.
Service refers to any cleaning, maintenance, or related service supplied by the Company to the Client.
Cleaner refers to any employee, contractor, or representative engaged by the Company to deliver the Service.
Premises refers to the property or location where the Service is to be carried out.
The Company provides domestic and commercial cleaning services within its operational area, with a particular focus on North West London postcodes including NW1 and surrounding districts. Services may include regular domestic cleaning, deep cleaning, end of tenancy cleaning, office cleaning, and other agreed tasks.
The exact scope of work, including the type of cleaning, frequency, duration, and any special instructions, will be agreed with the Client at the time of booking or in subsequent written confirmation. The Company reserves the right to refuse work that is unsafe, unlawful, or beyond the capability of the Service as reasonably defined.
3.1 Bookings may be made by the Client via the Company’s approved booking channels as advertised by the Company. The Client must provide accurate and complete information, including the address of the Premises, type of Service required, preferred date and time, and any access instructions.
3.2 All bookings are subject to availability. The Company will confirm the booking date, time, and approximate duration of the Service. A booking will not be deemed accepted until the Client has received confirmation from the Company.
3.3 The Company reserves the right to amend or decline a booking where the Premises are outside its normal service area or where the requested Service cannot reasonably be provided.
3.4 The Client must inform the Company at the time of booking of any special requirements, including restricted access, parking limitations, building regulations, or security procedures that may affect delivery of the Service.
4.1 The Client is responsible for ensuring that the Cleaner has safe and timely access to the Premises at the agreed time. This may include arranging keys, entry codes, reception access, or parking permissions where necessary.
4.2 If the Cleaner is unable to gain access to the Premises or is unreasonably delayed due to access issues, the Company may charge a call-out fee or the full Service fee, at its discretion.
4.3 Where keys are provided to the Company, the Client confirms that they are entitled to grant such access and that the keys supplied will operate the necessary locks. The Company will take reasonable care of keys while in its possession but accepts no liability for pre-existing issues with locks or security systems.
5.1 The Client agrees to provide a safe working environment for the Cleaner, including adequate lighting, heating, hot water, and electrical power.
5.2 The Client must inform the Company in advance of any hazards at the Premises, including fragile items, alarm systems, pets that may pose a risk, or areas that require restricted access.
5.3 The Client is responsible for securing valuable, fragile, or irreplaceable items before the Service takes place. The Company recommends that important documents, jewellery, cash, and highly sentimental items are safely stored away.
5.4 The Client must not solicit the services of any Cleaner introduced by the Company other than through the Company itself. Any direct arrangements made without the Company’s involvement may result in termination of services and a reasonable fee to cover the Company’s losses.
6.1 The Company may use its own cleaning products and equipment, or may, by agreement, use products and equipment supplied by the Client.
6.2 Where the Client provides cleaning products or equipment, the Client is responsible for ensuring they are safe, fit for purpose, and compliant with applicable regulations. The Company will not be liable for any damage or injury arising from defective or unsuitable products or equipment provided by the Client.
6.3 The Client must inform the Company of any surfaces or materials requiring special cleaning methods. The Company will not be responsible for damage caused where the Client has failed to notify the Company of such requirements.
7.1 The Client agrees to pay the Company the fee agreed at the time of booking or as subsequently confirmed in writing. Fees may be based on an hourly rate, a fixed price, or a combination, depending on the nature of the Service.
7.2 All prices are quoted in pounds sterling and may be subject to applicable taxes. The Company will inform the Client if taxes or additional charges apply.
7.3 Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on the day of the Service or in advance.
7.4 The Company reserves the right to require a deposit for certain Services, including deep cleans, end of tenancy cleans, or large commercial jobs. Deposits are non-refundable in the event of late cancellation, as specified in the cancellation policy.
7.5 If payment is not received in accordance with the agreed terms, the Company may suspend further Services and charge interest on overdue amounts at a reasonable commercial rate until payment is made in full.
8.1 The Client may cancel or reschedule a booking by giving the Company adequate notice via an approved communication method.
8.2 For standard domestic and office cleaning appointments, at least 24 hours notice is usually required to avoid cancellation charges. For larger or specialist cleans, including end of tenancy cleans and deep cleans, a longer notice period may apply, as communicated at the time of booking.
8.3 If the Client cancels or reschedules with less notice than required, the Company reserves the right to charge a cancellation fee, up to the full value of the booked Service, to cover administrative costs and the Cleaner’s lost time.
8.4 The Company may cancel or reschedule a booking due to unforeseen circumstances, including illness, adverse weather, access issues, or operational constraints. In such cases, the Company will notify the Client as soon as reasonably possible and will offer an alternative appointment. The Company will not be liable for any indirect losses arising from such cancellation or rescheduling.
9.1 The Company aims to provide high standards of cleaning and customer care within its service area, including properties in and around NW1.
9.2 If the Client is dissatisfied with any aspect of the Service, they must notify the Company within 24 hours of completion, providing reasonable details and, where possible, evidence of the issue.
9.3 The Company will investigate any complaint and, where it is found that the Service did not meet reasonable standards, may offer a remedy such as a re-clean of the affected areas or a partial refund, at the Company’s discretion.
9.4 Complaints made more than 48 hours after completion of the Service may not be accepted, as conditions at the Premises may have changed.
10.1 The Company holds appropriate insurance for its operations. Full details may be provided upon request.
10.2 The Company will take reasonable care when providing the Service. However, the Company’s liability for any loss or damage arising from the Service shall be limited to the lesser of the repair cost or replacement value of the item, subject to the terms of the insurance policy and applicable law.
10.3 The Company will not be liable for:
a. Normal wear and tear or damage arising from pre-existing defects.
b. Loss or damage due to inaccurate information provided by the Client.
c. Loss of sentimental or intangible value.
d. Any indirect or consequential loss, including loss of income, profit, or business opportunity.
10.4 The Client must report any alleged damage or loss to the Company in writing as soon as reasonably practicable, and in any event within 24 hours of completion of the Service, providing clear details and supporting evidence.
11.1 The Company will handle general household and office waste in line with applicable waste and environmental regulations.
11.2 The Company is not licensed to remove or transport hazardous waste, including but not limited to asbestos, clinical waste, sharp objects, certain chemicals, or electrical items that require specialist disposal. The Client is responsible for arranging appropriate disposal of such items through authorised channels.
11.3 During the Service, general waste generated as part of cleaning will normally be placed in the Client’s designated bins for collection by the local authority or the Client’s waste contractor. Where additional waste removal is requested, this must be agreed in advance and may incur an extra charge.
11.4 The Client is responsible for ensuring that any local rules relating to waste sorting, recycling, and refuse storage are followed. The Company will make reasonable efforts to comply with such rules where communicated by the Client.
12.1 The Company operates in accordance with relevant health and safety legislation. Cleaners are instructed to follow safe working practices at all times.
12.2 The Cleaner may decline to carry out any task that they reasonably believe to be unsafe, unhealthy, or beyond the agreed scope of work, including working at excessive heights, lifting extremely heavy items, or cleaning areas contaminated with hazardous substances.
12.3 The Client agrees not to request that Cleaners engage in activities that breach health and safety regulations or Company policies.
13.1 The Company collects and processes personal data relating to Clients for the purposes of managing bookings, delivering Services, and handling payments.
13.2 The Company will take reasonable steps to protect the confidentiality and security of personal data, and will only retain such data for as long as necessary to fulfil legal and operational requirements.
13.3 The Client has rights in relation to their personal data under applicable data protection legislation and may contact the Company to exercise those rights where appropriate.
14.1 The Company reserves the right to amend these Terms and Conditions from time to time. Updated terms will be made available by the Company and will apply to future bookings.
14.2 Continued use of the Company’s Services after changes to the Terms and Conditions have been notified will constitute acceptance of the revised terms.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services by the Company.
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.
17.1 These Terms and Conditions, together with any written confirmation of booking or service agreement issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services, and supersede any previous understandings or agreements, whether written or oral.
17.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
By making a booking with Cleaners NW1, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
We are the best cleaners NW1 company to call when you need any kind of cleaning services!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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